Senior Hospitality Manager

Key Responsibilities:

Strategic Leadership:

• Lead the Hospitality division’s design development, project management, and sampling operations.
• Lead and ensure full onsite installation support for hospitality projects, coordinating all technical, operational, and stakeholder requirements through final site handover.
• Define and implement department strategies, systems, and processes supporting high-end hospitality project execution.
• Align hospitality product development with company business strategy and operational capacity.
• Establish department KPIs including project delivery, cost control, sample lead time, and customer satisfaction.
• Department Operational Expense responsible.

Hospitality Project Management:

• Oversee all hospitality projects from handover from Sales through production release, including handover to development tech and production tech department.
• Ensure projects are delivered on time, on budget, and to customer specification.
• Lead cross-functional coordination between: HOS Sales, Design / R&D, Sampling, Engineering Technical, Production, Procurement, QA/QC.
• Approve project timelines, resource allocation, and execution plans.
• Resolve technical, cost, and schedule challenges during project execution.

Design & Product Development:

• Oversee design development of hospitality furniture, fixtures, lighting, and accessories.o Ensure designs meet requirements for: functionality, aesthetics, cost targets, manufacturability, durability for hospitality environments.
• Work closely with internal designers, draftsmen, and external customers/designers/architects to refine concepts and specifications.
• Ensure proper documentation including: drawings, specifications, finish schedules, material lists, compliance.

Costing & Value Engineering:

• Lead the costing strategy for hospitality projects, ensuring customer pricing remains competitive while protecting company margins.
• Oversee preparation and validation of: material costing, labor and manufacturing cost estimates.
• Implement value engineering solutions to optimize cost while maintaining design intent and quality.
• Approve project cost estimates before submission to sales or customers.

Sampling & Prototype Development:

• Oversee development of samples, and prototypes required for customer approval.
• Ensure sample development supports: design validation, material and finish selection, manufacturability assessment, quality standards.
• Coordinate closely with the sample workshop and R&D team to ensure samples meet client expectations and deadlines.
• Approve final samples before release to customers or production.

Team Leadership & Development:

• Lead and develop teams including: project managers, designers, draftsmen, sample coordinators.
• Establish clear roles, responsibilities, and accountability structures.
• Conduct performance evaluations and coaching for management staff.
• Build a strong culture of technical excellence, customer focus, and collaboration.

Customer & Stakeholder Management:

• Serve as the senior technical and project contact for key hospitality customers.
• Participate in project kick-off meetings, design reviews, and major milestone discussions.
• Ensure clear communication with customers regarding: design development, sample approval, project timelines, technical requirements.
• Maintain strong working relationships with Hos sales, designers, architects, contractors, and developers.

Process & Systems Development:

• Develop and implement standard processes for hospitality project execution, including:, project planning, design development & tracking, costing procedures, sample development, production handover.
• Improve integration with ERP systems for project data, costing, and tracking.
• Implement continuous improvement initiatives to enhance efficiency and reduce errors.

Education:

• Bachelor’s degree in: Furniture Design, Industrial Design, Engineering, Architecture, or related field.

Experience:

• Minimum 8–12 years experience in hospitality furniture or contract manufacturing.
• Minimum 5 years leadership experience managing design, project management, or product development teams.
• Strong experience with custom hospitality projects for hotels or large developments.

Skills:

• Strong leadership and team management capability.
• Deep understanding of: hospitality furniture manufacturing, materials and finishes, cost engineering, project management, Excellent communication with international clients, Ability to balance design quality, manufacturing feasibility, and cost control.

Personal Competencies:

• Strategic thinker.
• Strong decision maker.
• High accountability.
• Customer focused.
• Able to manage complex multi-department projects.
• Comfortable working in high-pressure project environments.