Job Description:
– Receive and process orders through ERP system; send order confirmation to the customer, and ensure that orders are released and shipped within the specified timeframe as mentioned on SOP-CSD-001.
– If the customer makes a request, work with planning and other related departments to improve or change the original confirmed ship date.
– Handling customer correspondence regarding orders, shipping, stock, and inquiries…
– Receiving customer complaints/inquiries and collaborating with QC, production, customer group leader to resolve issues and ensure customer satisfaction…
– Preparing and sending reports about orders, shipping plans, updated processes, stock reports, account receivable report and other related reports to the customers and related departments.
– Receive new sample development requests, project quotations, collaborate with R&D and other customer group leathers to complete new development and send out quotations.
– Create a new spare-part code and an item code with all necessary information.
– Collaborate with customer groud leather in R&D, Technical departments to complete the BOM and repair all related information in order to obtain prices from the CEO…
– Input factory prices and customer buy prices and revised prices into ERP system, along with all approved related documents.
– Collaborate with the production, planning, sales, and marketing departments to provide needed information to customers and to identify and respond to customer expectations.
– Working with the import and export departments and planning to ensure the smooth flow of relevant import and export information.
– Collaborate with accountants to keep track of customer debt/account receivable and ensure that customers pay in full and on time.
Requirements:
– Excellent computer skills: Emails, Excel, Word…
– Excellent communication skills both verbal and written English.
– At least 01 year of experience in customer service or sales.
– Teamwork spirit.
– A good and professional working manner and attitude.
Benefits:
– Competitive salary.
– Participate in social insurance on full salary, Premium Health Insurance, 24/24 Accidence Insurance after signing labor contract.
– Give a lunch at the canteen, Soft drink free, Coffee shop…
– Shuttle bus for employees between HCM City and Bình Dương Province.
Contact Information:
– Contact person: HR department
– Submit directly to the company: V.F.R company – Binh Chuan 62, Binh Chuan Quarter, Thuan An City, Binh Duong Province.
– Email: hrteam@vfr.net.vn