Job Description:
– Provide technical assistance and support for incoming queries and issues related to ERP systems and business applications
– Develop, install, maintain, and modify department’s application programs, business application programs, or integrated programs. Identify and analyze user requirements and recommend appropriate applications or modifications
– Establishing a detailed program specification through discussion with clients;
– Combining all elements of the program design and testing it;
– Testing sample data-sets to check that output from the program works as intended
– Conducting testing and installing the program into production;
– Conducting user acceptance testing to ensure the program can be used easily, quickly and accurately;
– Respond to queries either in person or over the phone.
– Participate in the development of training materials and assist in conducting training and workshops in parallel processing
– Investigate, recommend and install new applications.
– Train users.
– Respond to email messages for internal customers seeking help.
– Ask questions to determine nature of problem.
– Walk customer through problem-solving process.
– Install, modify, and repair software bugs.
– Follow up with customers to ensure issue has been resolved.
– Gain feedback from customers about application usage.
– Investigate user problems and needs, identify their source, and determine possible solutions.
– Analyze user project proposals to include identifying potential problem areas and recommend optimum approaches for project path.
– Document programming problems and resolutions for future reference.
– Participate in the development, implementation, installation, and testing of applications software.
– Contribute through code/algorithm development and other means, for the development of tools and interfaces between application programs and for the development of debugging programs.
– Provide system level support for enterprise applications.
– Other duties as assigned.
Requirements:
– 1 years direct experience in software development and/or programming design and systems management.
– Proven experience in overseeing the direction, development, and implementation of software solutions.
– Direct, hands-on experience with automated software and system management tools.
– Strong knowledge of system and software quality assurance best practices and methodologies.
– Extensive experience with core software applications
– Technically fluent in programming languages, including [VB. Net, C#. net, Java, SQL].
– Knowledge of database design and file management techniques.
– Excellent understanding of the organization’s goals and objectives.
– Strong customer-service orientation.
– Excellent written and oral communication skills.
– Excellent listening and interpersonal skills.
– Ability to communicate ideas in both technical and user-friendly language.
– Ability to conduct research into application development issues and products.
– Highly self-motivated and directed.
– Keen attention to detail.
– Able to prioritize and execute tasks in a high-pressure environment.
– Experience working in a team-oriented, collaborative environment
– Occasional evening and weekend work to meet deadlines.
– Sitting for extended periods of time.
– Physically able to participate in training sessions, presentations, and meetings.
Benefits:
– Competitive salary.
– Participate in social insurance on full salary, Premium Health Insurance, 24/24 Accidence Insurance after signing labor contract.
– Give a lunch at the canteen, Soft drink free, Coffee shop…
– Shuttle bus for employees between HCM City and Bình Dương Province.
Contact Information:
– Contact person: HR department
– Submit directly to the company: V.F.R company – Binh Chuan 62, Binh Chuan Quarter, Thuan An City, Binh Duong Province.
– Email: hrteam@vfr.net.vn