Job Description:
– Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
– Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
– Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
– Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
– Well understanding staff’s job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers’ complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers’ orders, shipments, accounts, etc, to the customer and sales department.
Requirements:
– Graduate level qualifications.
– Excellent communication skills both verbal and written English.
– Verbal & written Mandarin preferable (but not compulsory).
– At least one year experience in working and interfacing with ERP system.
– Excellent computer skills; MS Office, Emails, ERP systems & databases.
– Customer Service experience not essential, but useful.
Benefits:
– Competitive salary.
– Participate in social insurance on full salary, Premium Health Insurance, 24/24 Accidence Insurance after signing labor contract.
– Give a lunch at the canteen, Soft drink free, Coffee shop…
– Shuttle bus for employees between HCM City and Bình Dương Province.
Contact Information:
– Contact person: HR department
– Submit directly to the company: V.F.R company – Binh Chuan 62, Binh Chuan Quarter, Thuan An City, Binh Duong Province.
– Email: hrteam@vfr.net.vn